Implementing efficient unified communications

CASE STUDY

ABBA Hoteles S.A.

ABBA Hoteles S.A. is a Spanish hotel chain founded in 1999. Currently, it operates hotels in Spain, Andorra, Germany, and Chile. The chain’s philosophy is to provide a comfortable and satisfying stay for its guests, with a strong emphasis on the quality of services and customer service. In short, ABBA Hoteles stands out for the quality of its services and customer service, with a focus on sustainability and corporate social responsibility.

Implementing efficient unified communications

Located at the end of Diagonal Avenue and adjacent to the Sant Joan de Déu Hospital, it is an ideal destination for leisure or business stays in Barcelona, one of the most popular tourist destinations in Spain.

Project challenges

The purpose of this project was to replace the old communications center and implement an IP center adapted to the needs of the hotel, as well as optimize phone costs.

Project description

The solution for the hotel was based on the installation of a proprietary solution, which does not involve a pay-per-use model. The reasons that led them to rely on the German manufacturer Innovaphone were its technological expertise as a VoIP manufacturer, scalability, a comprehensive portfolio of products, and significant cost savings compared to the previous solution.

The communications project implemented in ABBA Garden was based on the installation of two Innovaphone IP0011 Gateway, with one serving as the central PBX for the entire system and the other functioning as a Turn Server and Reverse Proxy. This configuration allows for the use of external extensions.

The following diagram shows the layout of all the elements:

Regarding the terminals, the following telephones have been installed:

Snom D710 phones in the rooms

Snom D713 in administrative extensions

Snom D785 phones at reception

Additionally, the hotel has opted to use our Halfway phone billing system to integrate the Innovaphone communication center with the hotel’s Prestige PMS.

In this project, the Innovaphone-approved myApps application “Wake Me Up” has been installed to manage the wake-up service for customers. This application has also been developed by Mediterranean Consulting.

Results

Currently, the hotel has one of the most advanced communication systems on the market. It has also achieved significant monthly savings in phone costs, increased the number of features of the communication center, and made all the customized configurations requested by the hotel management. Throughout this transition, the hotel has maintained 100% operational efficiency without any service interruptions.