The apartment building ABBA Apartments Playa del Gros is in one of the most emblematic areas of San Sebastián, specifically in the Gros neighborhood, just a 5-minute walk from Zurriola Beach. Furthermore, the San Sebastián bus and train station are conveniently located only 1.2 km away.

The objective of this project was slightly different from standard implementation, as the building would be partially unattended. Therefore, they needed to incorporate a set of communication elements that would enable them to respond to guests without always requiring a physical presence in the building itself.

The ABBA chain already operates a hotel in the city of San Sebastián, which offers a 24-hour reception service. The concept was to establish a local communications center within the building itself, while also ensuring connectivity with the central office of ABBA San Sebastián hotel.

This setup was implemented to address all customer requests. If the reception staff at ABBA Apartments was unavailable, the calls would be forwarded to the reception of the San Sebastián hotel, ensuring uninterrupted service for the customers.

In addition, the possibility of having an IP video door entry system, which would be connected to the reception of the San Sebastián hotel, was considered for access to the premises.

The hotel’s proposed solution was installing a unified communications solution from the German manufacturer Innovaphone. The reasons that led them to rely on Innovaphone’s solution were its technological expertise as a VoIP manufacturer, scalability, and a comprehensive portfolio of products.