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Creating the online travel agency

Case Study

  • CLIENT: VIAJES TEJEDOR
  • SECTOR: LOGISTICS
  • AREA: TECHNOLOGY

Viajes Tejedor

Viajes Tejedor was established on January 17, 1973, and currently operates a network of 30 offices located in the provinces of Barcelona, Girona, Lleida, Madrid, and Zaragoza.

Initially focused on managing corporate travel, the company gradually expanded its services to cater to private clients, eventually establishing a strong presence in organizing and selling holiday travel.

In 1978, Viajes Tejedor was one of the co-founders of ACAV (Catalan Association of Travel Agencies), and in 1990, it became a co-founder of GEBTA Spain (Guild of European Business Travel Agents), a consortium of travel agencies specializing in corporate travel.

Needs

Viajes Tejedor, with a strong nationwide presence, recognized the importance of enhancing its management model through the internet. The goal was to establish a fully functional online agency that offers a wide range of travel services, including booking transportation and providing real-time customization of exclusive travel packages.

Project description

The project focused on creating a user-friendly travel portal accessible to all for managing their trips.

The portal was developed with a strong emphasis on usability, ensuring simplicity in each travel management process. Key features of the portal include airline ticket management, hotel booking, travel reservations, cruise management, car rental, corporate travel, and promotions.

All management procedures offered by the portal can be seamlessly performed, starting from search and selection to trip booking and online payment through a secure bank gateway.

Results

After the completion of this project, the company initiated a customer communication process with a strong emphasis on customer appreciation.

The newly developed portal, equipped with an internal content management system (back office), enables Viajes Tejedor’s staff to independently update content and manage exclusive offers. This feature is crucial for maintaining a travel portal with dynamic and ever-changing content.

According to the director of information systems of Viajes Tejedor, “The implementation of the new travel portal will enable our customers to access our services from anywhere they are located. Additionally, it opens opportunities in the rapidly growing online market”.

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